Code Of Ethics

Definition:  A code of ethics is a set of rules outlining the responsibilities of or proper practices for an individual or organization.

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Honesty & Integrity

These two key principles should be the ultimate tools in the handyman’s tool belt.  A handyman should adhere to and always keep and carry a sense of his/her moral and ethical principles at all times.

 

• Follow and Comply with federal, state, and local handyman laws

• NEVER perform a handyman activity that requires a license such as major plumbing, electrical, roofing, A/C, etc.  Unless you are licensed to do so.

• Have up to date state licensing

• Carry proper Insurance such as General Liability

• Submit an invoice for payment when job is fully completed and customer is happy with the results.

* If you’re not comfortable with the task hired for or do not have the skills to do it then say so and do not perform the task.  Customers WILL respect you for it.

 

Comment:  The handyman is not perfect.  If you should make a mistake say so and correct the problem.  It’s not uncommon for a handyman to receive a second call to readjust or correct something they repaired or installed.

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Trusting

An ACHP member will NOT take advantage of any customer seeking handyman services.

A handyman should ALWAYS act in good faith towards their customer and others in the industry to EARN trust.

Practice fair trade values.

Trustworthy handy professionals are ones often called upon.  That trust is “built”.  More often than not both the handyman and the customer are hoping each is trustworthy.  Trusting that the handyman will do what he says or trusting the customer will pay at the end of the job.  It’s that awkward sense of trust that a handyman must handle.  A handyman must take the lead and do his very best to make his/her customer feel they are getting quality work at a reasonable price.

An ACHP member shall be truthful disclosing his/her services and qualifications.

 

Professionalism

An ACHP member is required to be professional and have the knowledge and skills to perform basic handyman tasks.

• Continue and further one’s education in the handyman field

• Be able to communicate clearly, not offensive, degrading, or argumentative.

• Be a diligent worker

• Customer and Handyman Safety is of critical importance

• LISTEN to your customer.

 

Customer Service

An ACHP member shall:

• understand and perform his/her customer’s expectations

• always act in the interest of his/her customer, unless doing so violates federal, state, and local handyman laws, and ACHP Code of Ethics.

• supply customer with written estimation(s) that clearly specifies the services to be performed, any limitations, and fees.

• be on the same page as his/her customer

• complete jobs in a timely manner and communicate extra time to customer

• be on time or communicate tardy arrivals

• stay within the estimation.  In some cases, price of your services is the deciding factor.  The object is to keep them as longtime customers.

• return calls to their best of their abilities and keep appointments.

• acknowledge and address customer complaints amicably.

• not discriminate against any customer based on race, religion, disabilities, color, sex, origin, and sexual orientation.

• follow and adhere to any and all federal, state and local laws concerning discrimination and harassment.

•  make a good first mpression, always

 

Safety Always First: 

A handyman should not put himself in harms way.  Examples of “harms way”:

• A situation where the customer does not have control of their pet

• An unsuitable crawl space

• Certain high areas such as a roof.

• A charged outlet cover or switch

*  Use your best judgment

 

Expectations to the Handyman Industry and ACHP Membership

• Stay within the boundaries of the law.  Do not participate in acts that do not comply with government rules and licensing requirements.   Comply with your local jurisdiction where you conduct business.

• Get involved with your ACHP.  Be proud and help improve it for the betterment of our industry.

• It is the responsibility of ACHP members to not abuse ACHP’s intellectual property.  It’s logo’s and content is copyrighted and register trademarked by the United States Patent and Trademark Office.

• As a member, you are not to be in competition with ACHP.

• As required, all member’s must continually stay active to partake in ACHP programs and member benefits such as the ACHP Insurance Program.  ACHP strongly recommends participating in our lifetime membership to stay compliant.

 

ACHP strives to be the best handyman association but without its members our professional organization is nothing more than a club.  Participate in its growth.

 

ACHP members shall avoid any and all activities that may harm others, disrespectful acts that discredit themselves, the industry, and ACHP.

Intentionally trying to damage the reputation of ACHP, its members, or customers will result in expulsion from ACHP and possible legal action.

 

ACHP reserves the right to deny any person or organization seeking an ACHP membership or certification.  ACHP also reserves the right to revoke any ACHP member or organization.

 

ACHP reserves the right to purge, delete, remove ACHP Member access, and directory listing(s) to anyone who does not stay compliant or for non payment of annual dues which are due every 12 months on the anniversary date of initial sign up.